Comments for Sudo Bash

Comment on osTicket > Assigned To column by kavlito

kavlito — Sat, 19 May 2012 15:28:15 +0000

Regarding the second part of this mod – not removing the assignee after the ticket is closed;

Will this allow any other Staff or Manager to Re-Open the ticket besides the assignee?

I like the idea of keeping the assignee after a ticket is closed. Especially for the Reports mod because the Tickets Per Staff is skewed because it always shows over 90% are unassigned instead of the Staff member that worked the ticket.

And when I do a data dump for my own reporting, showing all those tickets unassigned is a nightmare.

(for further clarification, we auto assign the staff member who creates New Tickets, and I’ve implemented the mod to auto assign the staff member who responds to a ticket. So for us, the only non-assigned tickets we should have is New Tickets from customers.)

Thanks.

Comment on osTicket > Assigned To column by kavlito

kavlito — Sat, 19 May 2012 14:57:42 +0000

1 question before I decide to implement this mod.

Does the Assigned To column only show under Admin?

The reason for the question is since a Staff or Manger does not see anybody elses assigned tickets, I doesn’t make sense to me for them to see that the tickets are assigned to themselves.

Thanks in advance.

Comment on osTicket > Assigned To column by Randy

Randy — Sat, 19 May 2012 14:45:46 +0000

Would appreciate it if someone could simplify how to implement this mod. I’ve implemented over 20 mods with very simple “find this code”, “replace with”, “enter code below”.

As much as I appreciate the work on this, I can’t for the life of me decipher the implementation above.

Thanks.

Comment on osTickets > Reports v4.2 by Thomas D.

Thomas D. — Sat, 12 May 2012 04:19:26 +0000

Hi,
it would be better to change the following lines in
include/staff/header.inc.php
from
$OptionsQuery = “SELECT viewable from ost_reports LIMIT 1″;
to
$OptionsQuery = “SELECT viewable from “.REPORTS_TABLE.” LIMIT 1″;

Thomas

Comment on osTickets > Reports v4.2 by Scott Rowley

Scott Rowley — Fri, 04 May 2012 13:13:27 +0000

Tony,

Any time you get an Internal Server Error the first thing you should do is check your apache error log. It should say exactly what the issue is and give you a better idea about fixing it. Since your site is hosted elsewhere you may or may not have access to the error log. You may need to contact your host.

Comment on osTickets > Reports v4.2 by Tony Ruggiero

Tony Ruggiero — Fri, 04 May 2012 09:05:29 +0000

Hi,

wonderfull mod , i just install it on my test instal of osticket 1.6

all works ok except this:

when i click on report settings it show me this error:
(my test site is hosted on cloudweb.com)
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@spazicreativi.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

thanks a lot for any help or hint!

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Comment on osTickets > Reports v4.2 by jawed ahmed

jawed ahmed — Tue, 01 May 2012 07:01:11 +0000

Thank you for a wonderful software add-on. Look forward to the update that gives us auto-emailed reports. – with Gratitude-Jawed

Comment on osTicket > Age of Tickets by Scott Rowley

Scott Rowley — Fri, 27 Apr 2012 12:30:35 +0000

Do you have access to your Apache error log?

Comment on osTicket > Age of Tickets by marw

marw — Fri, 27 Apr 2012 09:36:24 +0000

Hi Scott,

I got “500 – Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.” every time I have tried to add your age MOD or age + assigned to MOD. Can you help me with both?

Best Regards
Marw

Comment on Web Dev > Populate PHP/HTML table from MySQL database by Scott Rowley

Scott Rowley — Wed, 25 Apr 2012 15:10:37 +0000

Thanks