5.0 Major code restructuring Added ability to email reports in multi-part format (plain text and HTML) Segmented code into include files for easier re-organization and troubleshooting. 4.2 MAJOR BUG FIX RELEASE: Fixed the "Replies per Staff" Reports, has been broken ever since it was released in version 2.3 4.1 Admins/Manager/Staff Access fix 4.0 Style: Style redesign. Code : Replaced ost_ with TABLE_PREFIX, added REPORTS_TABLE constant. 3.4 Report: Added Tickets Per Client (From) report. 3.3.1 Bug Fix: Code referencing the csv.png was missing, also included a reports folder so you will not have to create it. 3.3 Feature: Export to CSV (Excel) 3.2.1 Bug Fix: Replaced show/hide code for Legend with alternate code, tested and functional in Firefox 5.0, Chrome 12.0, and Internet Explorer 8.0 3.2 Feature: Added Tickets Open and Tickets Closed columns. Feature: Added Legend 3.1.1 Bug Fix: Hours/Days to resolution total average was not calculating. 3.1 New Report: Tickets per Help Topic (1.6ST viewable only) 3.0 Feature release: Added report settings page. 2.4.1 Bug Fix: Duplicate Ticket IDs and response IDs were be counted. Changed to count only distinct entries. 2.4 Bug Fix: Fixed issue with Internet Explorer not wanting to create graphs. 2.3 New Report: Replies per staff 2.2.4 Clarification Fix: Removed Tickets Open/Created from staff/department reports, they don't make any sense there are you already see how many tickets are assigned - why bother with how many are open right now? 2.2.3 Bug Fix: In the total row the Average times were not being computed. 2.2.2 Bug Fix: total not showing. 2.2.1 Total row added to the bottom of each report. 2.2 Bug Fix: Issue with All time Tickers per Day graph. (And any other graph that had LOTS of data). Bug Fix: Issue with Yesterday reports. They were showing yesterday and today. 2.1.2 Bug Fix: Issue with All time Tickets per Month output. 2.1.1: Re-tweaked wording on reports. Staff/Department reports use Tickets Open, Day/Month use Tickets Created. 2.1: Changed wording on reports from open to Tickets Created, makes more sense. 2.0: Added GRAPHS! Added Days to resolution Added open count 1.2 Bug Fix: Tickets per day output was incorrectly reporting and sorting. 1.1 Bug Fix: Tickets per day selection was not staying selected after form submit. 1.0 Initial Release