osTicket> Age of Tickets

This MOD will add the "Age" column to your tickets table
Ex:

include/staff/tickets.inc.php
Replace the original $sortOptions with the following:

$sortOptions=array('date'=>'ticket.created','ID'=>'ticketID','pri'=>'priority_urgency','dept'=>'dept_name','ass'=>'firstname','timeopen'=>'created');

Replace the original $qselect line with the following:

$qselect = 'SELECT DISTINCT ticket.ticket_id,lock_id,ticketID,ticket.dept_id,ticket.staff_id,subject,name,ticket.email,dept_name,staff.firstname,staff.lastname '.
',ticket.status,ticket.source,isoverdue,ticket.created,pri.*,CASE WHEN status = "open" THEN FLOOR(TIME_TO_SEC(TIMEDIFF(now(),ticket.created))/60) ELSE FLOOR(TIME_TO_SEC(TIMEDIFF(ticket.closed,ticket.created))/60) END AS timeopen,count(attach.attach_id) as attachments ';
$qfrom=' FROM '.TICKET_TABLE.' ticket LEFT JOIN '.DEPT_TABLE.' dept ON ticket.dept_id=dept.dept_id '.
' LEFT JOIN '.STAFF_TABLE.' staff ON ticket.staff_id=staff.staff_id';

On my version I removed the "Created" column as I felt it was no longer needed with an "Age" column replacing it:

New Code! This fixed the issue with the >35 days (50339 MySQL time issue).

<!--<td align="center" nowrap><?=Format::db_date($row['created'])?></td>-->
<?
$ticket_id=$row['ticket_id'];
$sql = mysql_query("SELECT UNIX_TIMESTAMP(created) FROM ost_ticket WHERE ticket_id=$ticket_id");
$created_row = mysql_fetch_array($sql);
$created = $created_row['UNIX_TIMESTAMP(created)'];
// closed ticket correct age
if ($status=='closed')
{
// closed ticket
$sql = mysql_query("SELECT UNIX_TIMESTAMP(closed) FROM ost_ticket WHERE ticket_id=$ticket_id");
$closed_row = mysql_fetch_array($sql);
$closed = $closed_row['UNIX_TIMESTAMP(closed)'];
$diff = $closed - $created;
}
else
{
$now=date(U);
$diff = $now - $created;
}
?>
<td class="nohover" align="center" style="color:<?$color="#33FF66"; $old = round($diff / 86400); if ($old >= 4){$color="red"; print ($color);} ?> ">
<?
$diff = round($diff / 60);
$min = "min";
$mins = "mins";
$hours = "hours";
$hour = "hour";
$day = "day";
$days = "days";
if ( $diff <= 1 ){
print ($diff . " " . $min);
}elseif ( $diff > 1 && $diff <= 59 ){
print ($diff . " " . $mins);
}elseif ( $diff >= 60 && $diff <= 119 ){
$diff = round($diff / 60);
print (1 . " " . $hour);
}elseif ( $diff >= 120 && $diff <= 1439 ){
$diff = round($diff / 60);
print ($diff . " " . $hours);
}elseif ( $diff >= 1440 && $diff <= 2879 ){
print (1 . " " . $day);
}elseif ( $diff >= 2880 ){
$diff = round($diff / 1440);
print ($diff . " " . $days);
}else {};
?>
</td>

Around the lines in 385 or so you’ll have several th (table headers). You’ll need to add in the following where you want it to show up in the table. (and make sure to comment out your Date column as well or everything will be off by a column)

<th width='70px'>
<a href="tickets.php?sort=timeopen&order=<?=$negorder?><?=$qstr?>" title="Sort By Age <?=$negorder?>">Age</a></th>

Feel free to ask questions, thanks.