osTicket> View headers for original email message

This MOD will allow you to view the original email message headers. The headers also take alot of screen space so we have them “hidden” by default but you can click a link to expand and view them.

1.6ST: If you have not yet modified include/staff/viewticket.inc.php or scp/js/scp.js then you can simply download the following files and replace them. As always, make backups of your local files first.
Download

Hidden	Shown

Find the following in include/staff/viewticket.inc.php

<tr><th nowrap>Last Message:</th>
<td><?=Format::db_datetime($ticket->getLastMessageDate())?></td>
</tr>
</table>
</td>
</tr>
</table>

Add AFTER that:

<?
$query='SELECT headers,created FROM '.TICKET_MESSAGE_TABLE.' WHERE ticket_id='.db_input($id).' ORDER BY created DESC LIMIT 1';
$result=mysql_query($query);
while ($row = mysql_fetch_assoc($result)) {
$headers=htmlentities($row['headers']);
}
?>
<?php if($headers!=''){ ?>
<span class="msg"><a href="#" onclick="ShowHeaders();">Show/Hide Headers</a></span>
<table align="center" id="headerTable" style="display:none" class="ticketinfo" cellspacing="1" cellpadding="3" width="100%" border=0>
<tr>
<td><?=nl2br($headers);?>
</td>
</tr>
</table>
<?php } ?>

Add the ability to show/hide it

scp/js/scp.js

function dispHidden(obj)
{
if(obj.style.display == "none")
{
obj.style.display = "";
}
else
{
obj.style.display = "none";
}
}
function ShowHeaders()
{
dispHidden(headerTable)
}