osTicket> Transfer/Assign with no comment

Today we are going to show you how to get rid of the annoying requirement of adding a comment to a ticket transfer or assignment…

For the “Assign to Staff” section you can comment out the following line from

scp/tickets.php

$fields['assign_message'] = array('type'=>'text', 'required'=>1, 'error'=>'Message required');

like so:

//$fields['assign_message'] = array('type'=>'text', 'required'=>1, 'error'=>'Message required');

For assign to department you’ll need:
scp/tickets.php

$fields['message'] = array('type'=>'text', 'required'=>1, 'error'=>'Note/Message required');

Like so:

//$fields['message'] = array('type'=>'text', 'required'=>1, 'error'=>'Note/Message required');

Then if you want to let people know that it is not required you can go into

include/staff/viewticket.inc.php
Find (for assign to staff):

<span >Comments/message for assignee. (<i>Saved as internal note</i>)
<font class="error"> *<?=$errors['assign_message']?></font></span>

And remove:

<font class="error"> *<?=$errors['assign_message']?></font>

Find (for department transfer):

<span >Comments/Reasons for the transfer. (<i>Internal note</i>)
<font class="error"> *<?=$errors['message']?></font></span>

Remove:

<font class="error"> *<?=$errors['message']?></font>

Now comments are no longer required to be present before assigning or transferring a ticket — and users are aware that it is not required.