Just a simple one today to show you how to get the ticket page to automatically refresh itself every n seconds:

scp/tickets.php
Insert the following just after the requires at the top of the file:

define('MAIN_PAGE',1);
if(defined('MAIN_PAGE') && !isset($_GET['id']) && !isset($_GET['status']) && !isset($_GET['a'])) {
echo "<meta http-equiv='refresh' content='60'>";
}

*60 seconds is my recommendation, you can of course change this number as desired.