This will be a growing list as I find commands I need…

Find files of .ext that are 0 bytes and rm them.

find . -name "*.ext" -size 0 -exec rm {} \;

I’m setting up another install of osTickets for another department (that needs a whole other server). In the process it was requested that they be able to change who the response address is incase they need to send it along to someone else or in order to include multiple addresses. The following is a simple MOD I came up with that seems to work as desired. As always please let me know if you have any questions or notice any problems.
This has been implemented with 1.6RC and 1.6ST and both are functional with the exact same code.

Note: This is for use with sending mail via the PHP mail function and is not intended or coded for use with SMTP sending.

include/class.ticket.php
Inside the postResponse function, just before the $sql variable add the following:

 $send_to = $_POST['send_to'];
$cc_to = $_POST['cc_to'];
$bcc_to = $_POST['bcc_to'];
$SENT = "To: $send_to\nCC: $cc_to\nBCC: $bcc_to\n\n";
$response = "$SENT$response";

Now find the following (still inside postResponse):

$body = str_replace('%response',$response,$body);

And below that line add the following line:

$body = str_replace("$SENT",'',$body);

At the bottom of the postResponse function. Find the following code and remove it:

if($email && $email->getId()) {
 $email->send($this->getEmail(),$subj,$body,$file);
 }

Now replace it with:

 // Just in case they wiped out the send address we still need to make sure it gets somewhere.
if($_POST['send_to']){
$email->send($_POST['send_to'],$subj,$body,$file);
}else{
$email->send($this->getEmail(),$subj,$body,$file);
}

Now we need to setup the actual behind the scenes emailing:
include/class.email.php
Find the following

$to=preg_replace("/(\r\n|\r|\n)/s",'', trim($to));

and just after that add:

// Make sure that tickets is sending via php mail function not smtp or this will not work.
$CC = $_POST['cc_to'];
$BCC = $_POST['bcc_to'];

Then just a bit further down we need to add to the headers of the email:

$headers = array ('From' => $from,
'To' => $to,
'Subject' => $subject,
'Message-ID' =>'<'.Misc::randCode(6).''.time().'-'.$this->getEmail().'>',
'X-Mailer' =>'osTicket v 1.6',
'Content-Type' => 'text/html; charset="UTF-8"'
);

For ease of modding just remove all of that and replace it with this:

$headers = array ('From' => $from,
'To' => $to,
'Bcc' => $BCC,
'CC' => $CC,
'Subject' => $subject,
'Message-ID' =>'<'.Misc::randCode(6).''.time().'-'.$this->getEmail().'>',
'X-Mailer' =>'osTicket v 1.6',
'Content-Type' => 'text/html; charset="UTF-8"'
);

Ok, thats the functionality behind it all, now we just need to add the ability to use it…

include/staff/viewticket.inc.php
Search for the following:

<input type="hidden" name="a" value="reply">

Now just below that line add the following code:

<table>
<tr>
<td>To:</td><td><input size=80 type="text" name="send_to" value="<?=$ticket->getEmail()?>"></td>
</tr>
<tr>
<td>CC:</td><td><input size=80 type="text" name="cc_to" ></td>
</tr>
<tr>
<td>BCC:</td><td><input size=80 type="text" name="bcc_to" ></td>
</tr>
</table>

The following picture shows the “To”, “CC” and “BCC” boxes that allows for changing or adding to the email address to send to. This is automatically filled in with the original email address of the ticket submitter. You can send to multiple email addresses by separating the emails with a comma (bob@example.com, bob2@example.com). Its also user proof… if someone wipes out the email address and doesn’t enter in anything then it will default to the original email address.

Well thats very nice but if we don’t note who we sent it to then we could be getting very confused. Please let us know where we sent what responses to. This note is added to the response database entry but is stripped before emailing the response to the customer.

Recently, I was helping another Admin and I wanted to be able to share our screens but our IS department won’t allow for it. Being that we were working in a terminal session I decided to go this route instead.

Needed:
– Screen
– Local account on host computer/server for remote user

Install screen

sudo apt-get install screen

Set the screen binary (/usr/bin/screen) setuid root. By default, screen is installed with the setuid bit turned off, as this is a potential security hole.

sudo chmod +s /usr/bin/screen
sudo chmod 755 /var/run/screen

The host starts screen in a local xterm, using the command screen -S SessionName. The -S switch gives the session a name, which makes multiple screen sessions easier to manage.

screen -S screen-test

The remote user (remote_user) uses SSH to connect to the host computer (host_user).

ssh remote_user@server

The host (host_user) then has to allow multiuser access in the screen session via the command ^A :multiuser on (all ‘screen’ commands start with the screen escape sequence, ^A).

^A
:multiuser on

The host (host_user) must grant permission to the remote user (remote_user) to access the screen session using the command ^A :acladd user_name where user_name is the remote user’s login ID (remote_user).

^A
:acladd remote_user

The remote user can now connect to the hosts ‘screen’ session. The syntax to connect to another user’s screen session is screen -x host_user/sessionname.

screen -x host_user/screen-test

The following is a quick and easy way to export and import a mysql database.
Keep in mind if at the new location the database doesn’t exist you will need to create it first.

Export:

mysqldump -u USER -p DATABASE > backup.sql

Import:

mysql -u USER -p DATABASE < backup.sql

If you are like me and need to remote desktop into your work PC (or any PC) you may run into the problem of all your icons being rearranged as you change resolutions. I especially run into the problem as I remote in from my laptop into my desktop that has dual monitors. I recently found and tested the following software and so far its working great for me:

Desktop Restore

All you need do is:

1. Install the software (takes seconds)
2. Arrange the icons the way you want them
3. Right click on your desktop

4. Select save

Now after you have remoted in to your desktop and then logged back out, when you get back to your desktop just right click and select “Restore Desktop” and instantly your icons are back to their saved locations.

From “ah what the hell?!”

To glorious organization restored.